Complaints

Art360 Foundation is committed to providing high quality programmes which both empower artists and estates to manage, protect and make accessible their lifetime’s works and stimulates greater public understanding and appreciation of the value contemporary and modern art brings to society. In order to ensure that our standards remain high, we have a procedure through which anyone who is dissatisfied with the activities that Art360 Foundation undertakes can make a complaint.

We encourage staff to listen actively for opportunities to tell you about how you can complain formally as a means of expressing your dissatisfaction.

Internal Complaints Procedure

Step 1: Address your communication to the Art360 Project Administrator, who will respond to your complaint within ten working days.

Step 2: If you remain dissatisfied with our response to your complaint, let us know so that we can refer the matter to our Board of Trustees, who will investigate the matter further.

You can make your complaint by telephone, email, or letter:

Art360 Project Administrator

Art360 Foundation

33 Old Bethnal Green Road

London E2 6AA

Email: complaints@art360foundation.org.uk

Phone: 020 7553 9092

At each stage of the complaints procedure, we will investigate the complaint thoroughly and objectively. We will respond to you comprehensively in writing within ten working days of receiving the complaint, setting out how the problem will be dealt with. Where any such complaint is rejected we will set out the reasons for this in writing to you.

We will strive to maintain the standards set out in the complaints procedure. However, in the event that we are unable to respond within the timescales we will let you know without delay.

If we are unable to resolve your complaint to your satisfaction you can refer it to the Fundraising Regulator if the complaint relates to fundraising or to The Charity Commission if your complaint is related to another area of our work:

Fundraising Regulator

2nd Floor,

CAN Mezzanine Building

49-51 East Road

London

N1 6AH

Telephone: 0300 999 3407

Email: enquiries@fundraisingregulator.org.uk

The Charity Commission

102 Petty France

Westminster

London

SW1H 9AJ

Telephone: 0300 066 9197

www.charity-commission.gov.uk