Art360 Foundation is committed to providing high quality programmes which both empower artists and estates to manage, protect and make accessible their lifetime’s works and stimulates greater public understanding and appreciation of the value contemporary and modern art brings to society. In order to ensure that our standards remain high, we have a procedure through which anyone who is dissatisfied with the activities that Art360 Foundation undertakes can make a complaint.
We encourage staff to listen actively for opportunities to tell you about how you can complain formally as a means of expressing your dissatisfaction.
Internal Complaints Procedure
Step 1: Address your communication to the Art360 Project Administrator, who will respond to your complaint within ten working days.
Step 2: If you remain dissatisfied with our response to your complaint, let us know so that we can refer the matter to our Board of Trustees, who will investigate the matter further.
You can make your complaint by telephone, email, or letter:
Art360 Project Administrator
33 Old Bethnal Green Road
London E2 6AA
Phone: 020 7553 9092
At each stage of the complaints procedure, we will investigate the complaint thoroughly and objectively. We will respond to you comprehensively in writing within ten working days of receiving the complaint, setting out how the problem will be dealt with. Where any such complaint is rejected we will set out the reasons for this in writing to you.
We will strive to maintain the standards set out in the complaints procedure. However, in the event that we are unable to respond within the timescales we will let you know without delay.
If we are unable to resolve your complaint to your satisfaction you can refer it to the Fundraising Regulator if the complaint relates to fundraising or to The Charity Commission if your complaint is related to another area of our work:
CAN Mezzanine Building
49-51 East Road
Telephone: 0300 999 3407
The Charity Commission